Privacy Policy
Information Collection
Recharge, LLC is the sole owner of the information collected on rechargebilling.com.
Recharge collects information from our users at several different points
on our Web site.
Order
We request information from the user on our order form. A user must provide
contact information (such as name and email). This information is used
for billing purposes and to fill customer's orders. If we have trouble
processing an order, the information is used to contact the user.
Information Use
Information collected is used only for setting up service and conveying
information about user accounts and upcoming features and benefits of
Recharge programs.
Profile
We store information that we collect through cookies, log files, clear
gifs, and/or third parties to create a profile of our users. A profile
is stored information that we keep on individual users that details their
viewing preferences. Consequently, collected information is tied to the
users personally identifiable information to provide offers and improve
the content of the site for the user. This profile is used to tailor a
user's visit to our Web site, and to direct pertinent marketing promotions
to them. We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user's computer tied to information
about the user. Usage of a cookie is in no way linked to any personally
identifiable information while on our site. We use cookies on this site.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks
to analyze trends, administer the site, track user's movement in the aggregate,
and gather broad demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the privacy
of our users we present the option to not receive these types of communications.
Service Announcements
On rare occasions it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended for
maintenance we might send users an email. Generally, users may not opt-out
of these communications, though they can deactivate their account. However,
these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services
and in regards to issues relating to their account we reply via email
or through rechargebilling.com.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith
belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site.
Business Transitions
In the event Recharge goes through a business transition, such as a merger,
being acquired by another company, or selling a portion of its assets,
users' personal information will, in most instances, be part of the assets
transferred.
Links
This Web site contains links to other sites. Please be aware that we,
Recharge, are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and
to read the privacy statements of each and every Web site that collects
personally identifiable information. This privacy statement applies solely
to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. The requested information typically includes contact
information (such as name and address), and demographic information (such
as zip code). Contact information will be used to notify the winners and
award prizes. Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this site. Users' personally
identifiable information is not shared with third parties unless we give
prior notice and choice. Though we may use an intermediary to conduct
these surveys or contests, they may not use users' personally identifiable
information for any secondary purposes.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online - for example on message boards, through e-mail, or in chat areas
- that information can be collected and used by others. In short, by posting
personal information online that is publicly accessible, you may receive
unsolicited messages from other parties in return.
Security
This Web site takes every precaution to protect our users' information.
When users submit sensitive information via the Web site, their information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users
it is necessary for us to supplement the information we receive with information
from 3rd party sources.
Address Verification
We use the X-Web credit card gateway to verify a user's address for credit
card authentication purposes.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code,
phone, email or postal address), or if a user no longer desires our service,
we provide a way to correct, update or delete/deactivate users' personally
identifiable information. These could be done through the settings menu
on rechargebilling.com.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem appropriate
so our users are always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose it.
Contact Information
If users have any questions or suggestions regarding our privacy policy,
please contact us at:
customer.service@rechargebilling.com
http://rechargebilling.com